Refund policy

Last updated: September 5, 2026

Returns

Eligible items may be returned within 14 days of delivery. Items must be unworn, unused, in their original packaging, and in the same condition in which they were received.

To request a return, email peppyfoxgems@gmail.com with your order number before sending the item back. We’ll provide return instructions and the correct return address. Returns sent without prior approval may not be accepted.

Return Shipping

Customers are responsible for return-shipping costs for preference, fit, or change-of-mind returns. We recommend using a trackable shipping method.

If your item arrives damaged, defective, or incorrect, contact us within 3 days of delivery with your order number and clear photos. Once the issue is confirmed, Peppy Fox Gems will provide an appropriate resolution and cover any required return shipping.

Final-Sale Items

For hygiene reasons, earrings are final sale unless they arrive damaged, defective, or incorrect. Items clearly marked as clearance or final sale are also ineligible for return.

Exchanges

We do not offer direct exchanges. You may return an eligible item and place a new order for your preferred piece.

Refunds

Once your return is received and inspected, we’ll notify you whether the refund is approved. Approved refunds will be issued to the original payment method within 5 business days. Your bank or card provider may need additional time to post the funds.

Order Cancellations

Contact us as soon as possible if you need to cancel an order. Cancellation cannot be guaranteed once an order has been processed or shipped.

Questions

Email peppyfoxgems@gmail.com with any return or refund questions.